---
title: "Follow the Case: A Code Enforcement Journey Through Municity"
description: "Follow the Case: A Code Enforcement Journey Through Municity"
---

[Webinars](https://solutions.iccsafe.org/webinars)

# [Follow the Case: A Code Enforcement Journey Through Municity](https://solutions.iccsafe.org/webinars/follow-the-case-a-code-enforcement-journey-through-municity)

 Written by [ICC](https://solutions.iccsafe.org/webinars/author/icc) | Oct 13, 2026, 12:53:08 AM

What happens after a resident clicks "Submit Complaint"?

Spoiler alert: it's a lot more than paperwork.

Join us as we trace the complete journey of a code enforcement case through Municity, from its first appearance in the public portal to final resolution and closeout. Along the way, we'll meet the staff, inspections, workflows, notifications, and reporting tools that keep cases moving and prevent important details from slipping through the cracks.

We'll also explore how Municity helps departments maintain consistency, track progress, and quickly access historical information when questions arise months or even years later.

If you're looking for practical ways to spend less time chasing paperwork and more time getting work done, this webinar is for you.

###### Presenter

Maria DilalPresales EngineerMaria Dilal has spent more than eight years helping local governments improve processes and increase efficiency through technology. With six years of experience working

[View full post](https://solutions.iccsafe.org/webinars/follow-the-case-a-code-enforcement-journey-through-municity)

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